Role: Lead Receptionist / Administrator
Reporting to: Centre Manager
Key Relationships: Business Centre Teams / Clients
Location: Watford
Contract: £29,500 Full Time, Permanent
Hours: Monday – Friday 08.30 – 17:00, 37.5 hours per week
Who are we and what do we do?
Wenta is the leading, independent social enterprise that provides inclusive support for everyone to start and run a successful, greener business. Our team is experienced, impartial and independent with no shareholders. We own and operate business centres, co-working space and light industrial units across Hertfordshire and North London as well as provide a variety of business support from one-to-one business advice to skills training.
Over the past six years, Wenta has seen rapid growth across all its services, moving from a local brand to national and we’re proud to say that Wenta is now one of the largest enterprise agencies in England.
Key Purpose of Role
The purpose of this role is to proactively support the Centre Manager in creating and building relationships with business owners and delivering excellence in client sales acquisition, facilities management, and customer services.
Key Responsibilities
Client Acquisition
* Support the Centre Manager in delivering the strategy of acquisition with effective planning and time management.
* Develop plans with the Centre Manager and Head of Business Centres to proactively seek clients, achieving full occupancy.
* Liaise and develop relationships with brokers and key referral networks.
* Arrange and conduct client viewings and negotiations.
* Keep the company’s CRM system up to date.
* Drive and support Wenta’s digital strategy.
* Collaborate with Wenta’s business advisors to ensure all services are promoted to clients.
* Collaborate with Wenta’s Digital, Communication and Marketing (DCM) team on social media campaigns.
* Raise awareness across the local stakeholder community.
Client Retention
* Collaborate with Wenta’s business advisors to ensure all services are communicated to clients.
* Create and maintain a consistent professional relationship with centre clients.
* Follow The Code of Confidentiality and Impartiality.
Customer Service
* Schedule visits to clients and gain insight into their experiences.
* Manage all client requests and complaints within one day.
Operations
* Support the Centre Manager in reporting, data management, and compliance.
* Manage and monitor KPIs monthly.
* Ensure that the centre conforms to health and safety legislation.
* Oversee the production of invoices to clients.
* Conduct a weekly tour of the building and external areas.
* Act as a First Aider and Fire Warden for the site (after attending training).
The list of above duties is not exhaustive, and you may be required to carry out other duties as requested by your Line Manager.
Travel
This role may require regular travel between our sites in Hertfordshire and North London; therefore, a driving licence and transport are required.
Job Types: Full-time, Permanent
Pay: £25,000.00 - £29,500.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Transport links
Schedule:
* Day shift
* Monday to Friday
* No weekends
Application question(s):
* Do you have experience in collaborating and building strong relationships with various stakeholders?
* Do you have experience in communicating with clients through multiple channels?
* Do you have experience in client acquisition and retention?
* Do you have a high level of commercial awareness and/or come from a sales background?
Education:
* GCSE or equivalent (preferred)
Experience:
* Administrative experience: 1 year (preferred)
* Retail: 2 years (preferred)
* Sales: 1 year (preferred)
Work Location: In person
Application deadline: 29/09/2024
Reference ID: ACMPB/01/24
#J-18808-Ljbffr