Our Company: M & A Doocey is a multi-disciplined, civil engineering and utility contractor operating nationally, providing a range of utility and civil engineering services including multi-utilities. Based in Tipton and established for more than 40 years, we are framework partners with several major utilities, driven by a commitment to maintaining and developing solid client relationships and we continue to diversify and reinforce our reputation for delivering quality you can build on. Summary: The Customer Service Administrator is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders’ companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions caused by de-looping. Specific Respinsibilities/Tasks: Daily Liase with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved withe customer SLA's Book in meetings with surveyors on potential clients, ensuring that times and dates are communicated to relevant parties Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLA's Complete close out with customers, to ensure standards for both them and the client havr been met, and they are happy with the service provided Ensure all customer enquiries are responded to, in a professional, and timely manner. Attend and participate in daily calls with operations, to ensure works are on target, ensuring any updates are cscaded to relevant managers. Chase operations for updates on all customer complaints/enquiries within the customer SLA's. Update complaints fro clients or customers via internal reporting systems, within a timely manner. Weekly Attend and participate in weekly performance meeting to be held with line manager to discuss any issues, and any beneficial feedback. Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up to date with the progress of their works. Adhoc Attend mandatory training courses as defined within the company training matrix. Keep up to date with legislation and record ‘Continued Professional Development’ (CPD). Qualifications & Training: A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint, and Excel. GCSE’s Grade 9-4 or equivalent. Technical Skills & Experience: Self-driven, results-oriented, with a ‘can do’ attitude, achieving results, without compromising safety and/or compliance. Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community. Confident, with strong interpersonal skills and the ability to liaise with managers at all levels within a business. Excellent problem-solving skills Excellent verbal and written communication Skills Proven administration experience in a similar role. Ability to be proactive, always. Excellent attention to detail. Excellent time management skills. Ability to adapt to a fast-paced environment. Excellent organisation skills