Technical Product Specialist
* Based in Leatherhead
* £32,000 - £39,000 salary
* Training provided
* 37.25 hours per week
* 28 days holiday + bank holidays
* Free onsite parking
This is an excellent opportunity to join this progressive Company based in stunning offices in Leatherhead.
We are looking for a candidate with a Bachelor's degree in a Science or Engineering discipline, with primary applications in biology, chemistry, or biochemistry (or equivalent experience/qualification).
Job specification: Technical Product Specialist
1. Conduct installation and provide basic user training for all new instruments
2. Maintenance, servicing, upgrades, and repairs for all exsisiting instruments at customer laboratories worlwide
3. Manage the processing of repairs returned to the factory.
4. Address customer support inquiries through the Helpdesk.
5. Handle support cases efficiently to meet KPIs and customer expectations.
6. Promote and sell after-sales products and services.
7. Oversee after-sales opportunities and quotations through the CRM system.
8. Develop technical procedures for troubleshooting and support.
9. Assist in the creation and upkeep of after-sales and support documentation and media.
10. Support the maintenance of the CRM database.
11. Manage after-sales ...