Main area: Medicine & Emergency Care
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: 30 hours per week (24 hours 7 days a week including bank holidays, long days, nights and weekends)
Job ref: 319-7037974JA
Site: Northumbria Specialist Emergency Hospital
Town: Cramlington
Salary: £23,615 pro rata per annum
Salary period: Yearly
Closing: 17/03/2025 23:59
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients?
What the Northumbria Way means for you:
* Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
* Support and connection through a variety of Staff Network groups
* A range of flexible working opportunities
* Generous annual leave and pension scheme
* Access to lease car and home electronics scheme (qualifying criteria applies)
* Opportunities to improve your professional development through our vast training programmes
* On-site nursery places via salary sacrifice
* Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England.
Job overview
We are looking to recruit experienced, part-time receptionists (maximum 30 hours per week) for the Emergency Department at The Northumbria Hospital in Cramlington covering a 24 hr service, 365 days of the year. The job involves working a variety of shifts to cover the 24 hour period including 0800-2130 days and night-shifts 2000-0800.
Main duties of the job
The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.
Detailed job description and main responsibilities
To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associated out-patient clinics. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Person specification
Experience and knowledge
* Previous experience of office or reception duties
* ECDL
* NVQ in Customer Care
* Basic Life Support Skills
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
Name: Lesley Hood
Job title: Administration Manager
Email address: lesley.hood@northumbria-healthcare.nhs.uk
Telephone number: 07841865335
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