Job Title: Junior Helpdesk Analyst
Location: Dartford
Employment Type: Permanent / Full-time
Salary: Up to £25,000 per annum + attractive benefits
Core Hours: Monday to Friday 8:30am to 5pm
Step into your IT career with an exciting Junior Helpdesk Analyst role!
As a Junior Helpdesk Analyst, you’ll be the first point of contact for IT support, assisting internal users with a variety of tech issues. You'll monitor and maintain computer systems, support remote and on-site users, and manage the helpdesk to ensure efficient problem resolution. Expect hands-on work with Office365, Azure Active Directory, and equipment like laptops, phones, and tablets.
What You’ll Do:
* Provide first-level support for tech issues on computers, network devices, and software.
* Triage tickets, keep users updated, and ensure detailed record-keeping.
* Conduct remote troubleshooting to diagnose issues and escalate when necessary.
* Create knowledge base articles for team reference and user support.
* Repair and maintain equipment, collaborating with third-party services as needed.
* Proactively monitor systems to prevent disruptions to business operations.
About You:
* Passionate about excellent customer service and proactive problem-solving.
* Eager to learn and grow, with a strong initiative to support the team’s success.
* A team player who takes ownership and brings added value to every task.
Qualifications:
* Basic knowledge of computer systems and tech devices.
* Strong troubleshooting skills with attention to detail.
* Clear, effective communication skills, written and verbal.
* Customer-focused and patient in approach.
Experience:
* Experience in a helpdesk or customer support role.
* Familiarity with remote desktop applications and helpdesk software.
Ready to make a real impact in IT support? Apply now to start your journey!
**No sponsorship is available for this role. UK-based candidates only.**
Ready to make an impact as our client's next Application DBA? Apply today to join a supportive team and take your career to the next level!