Job Title
Field Service Engineer
Estimated Salary: £11.95 per hour
Location: Mold Service Centre, CH7 1JR (Full UK Driving Licence required)
Working Hours: Full time, 42.5 hours per week, Monday to Friday 8am-5pm
About the Role
We are seeking Field Service Engineers to join our team at the Mold Service Centre.
The successful candidate will be responsible for enabling the company to achieve its contractual standards by completing initial training in wheelchair equipment reconditioning and gaining essential product knowledge.
This will involve working out in the field, delivering, collecting, repairing, and servicing wheelchairs with the aim of achieving a first-time fix whenever possible.
Main Responsibilities
* Delivering and collecting wheelchairs to and from service user's homes and NHS departments, adhering to the Company Infection Control Policy.
* Servicing and repairing wheelchairs in the field with a focus on achieving a first-time fix.
* Ensuring accurate completion of paperwork related to each job, including parts used and action taken.
* Using personal protective equipment as instructed and maintaining vehicle safety checks.
* Providing professional customer service and handling client interactions with discretion.
* Prioritising workload and referring to Line Manager as necessary.
Requirements
* Full UK driving licence
* Successful enhanced DBS check
* General workshop knowledge and basic electrical knowledge
* Able to move and handle loads and equipment safely
* Experience in face-to-face customer contact and previous delivery driver experience
* An awareness and understanding of people with disabilities
* Flexible approach to working conditions and environment change
* Ability to use own initiative within set boundaries
* Good written and verbal communication skills
Physical Demands
* Moving and handling of equipment and accessories following guidelines
* Standing at a bench to work and kneeling/crouching
* Use of ramps and agreed moving equipment
What We Offer
Ross Care is an equal opportunities employer and aims to provide a positive working environment for all employees.