The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are: Respect for the planet Respect for our customers and Respect for each other Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business. The Opportunity The purpose of a Technical Writer role is to bridge the gap between complex technical information and its intended audience, translating intricate technical details into clear and accessible language. This role plays a crucial part in creating documentation, manuals, and instructional materials that enable users to understand and effectively use Gentrack products. By organizing and presenting information in a logical and user-friendly manner, technical writers help ensure that end-users, as well as other stakeholders such as developers, engineers, and support teams, can easily comprehend and implement technical concepts. This role involves not only a mastery of language and communication skills but also a deep understanding of the subject matter, allowing technical writers to convey complex technical information accurately and comprehensively to diverse audiences. Ultimately, the technical writer facilitates the effective transfer of knowledge, enhancing user experience and contributing to the overall success and adoption of technical products and solutions. You will have some experience under your belt and will be familiar with the documentation needs in a software environment. You will need to be a self-starter and capable of assessing the gaps in our technical writing and put a plan in place to address these. The Specifics Produce clear written communications with quality visual images, displaying excellence in these and in your communications with immediate and wider Gentrack teams, and management. Propose the use of other communication channels and methods beyond the written. Proactively share your knowledge and expertise with immediate team members and the wider teams. Acting as an intermediary between the technical teams and the user to ensure that effective communications result. Confidently utilise your knowledge of single-source authoring concepts and apply these to the production of technical documents to achieve excellence in Development. Display innovation and proactivity, desiring continuous improvement in all respects including personal development and product material development, with a particular emphasis on new products and improved methodology. Seek excellence in document design with a client view in mind, resulting in a clear layout and consistent interface and ensuring conceptual correctness, with a strong emphasis on ensuring that the user experience is intuitive, and documentation is kept as simple as possible. Build a high level of product material knowledge and share this with your team and teams across Gentrack, with a view to achieving excellence in development of materials. Focus on quality of output and advice, ensuring that material is complete and professionally prepared, peer reviewed and to a high standard. What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you): · 3 Years of experience as a Technical Writer or related role · Experience with the documentation needs of a Product Development orientated organisation. · Experience in working in an Agile Software Development environment (preferably Scrum) · Experience in commercial software development or similar environment · Knowledge of HTML · A bachelor's degree in a relevant field such as English, Technical Communication, Journalism, Computer Science, or a related discipline. What we offer in return: Personal growth – in leadership, commercial acumen and technical excellence To be part of a global, winning high growth organization – with a career path to match A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos. A competitive reward package that truly awards our top talent A chance to make a true impact on society and the planet. Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in. LI-KC1