This is a key role within the Transport UK Rail Replacement Taxi team. The position will manage planned bookings and allocate then plan ad-hoc bookings from pre checks to job completion. Monitor our bespoke software system for job amendments. Liaise with Customer’s staff and our suppliers to resolve issues. Ensure cost efficient allocation of suppliers to bookings.
Key Responsibilities
1. Responsible for recruiting suitable & sufficient taxis in line with requirements
2. Monitor/track all bookings to ensure they meet contracted KPI’s.
3. Ensure planned bookings are pre-checked & all fully tracked to completion
4. Maintain a daily log capturing agreed metrics & any noteworthy details
5. Manage supplier documents in line with TRRs governance requirements
6. Communication of improvement opportunities through appropriate channels
7. Collaborate with other TRR team members as required
Skills, Knowledge and Expertise
Required Qualifications
• Formal English Written & Spoken
Desired Skills
• MS office including Excel
• Ability to build internal and external relationships to benefit the business
• Strives to continually improve TRR's position to deliver a best-in-class service
• Can understand and follow written process and procedural requirements
Personal Attributes
• Be an Effective communicator across all platforms
• Ability to work as part of a team
• The ability to work from home during times of disruption, if required by management
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate over ten per cent of the London bus network, running c800 vehicles and employing around 2,700 employees across six depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
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