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Private Client Consultant (Must have client book) Full Time - Exchange, Manchester
Client: Selfridges
Location: Manchester, United Kingdom
Job Category: Consulting
EU work permit required: Yes
Job Reference: 2a54b3149c6f
Job Views: 7
Posted: 22.02.2025
Job Description:
Job Introduction
A bit about the role:
As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while nurturing the relationship with existing clients in an authentic way. A member of the Retail team and a trusted advisor to your clients, you are knowledgeable on all things Selfridges from our extraordinary product offering to our exciting range of services and exclusive events and reasons to visit.
Responsibilities:
1. Focus on building a credible client book by nurturing existing client relationships and proactively recruiting new clients from across the shop floor.
2. Engage clients in the world of Selfridges and encourage frequency by introducing clients to new products and experiences across the store.
3. Host appointments booked online by our customers and focus on getting to know the customers better and proactively following up to build relationships and drive retention.
4. Create the extraordinary by delivering the Selfridges Experience to your customers by actively engaging them around the VIP programme and encouraging them to attend events.
5. Be responsible for preparing areas for hosting clients, maintaining housekeeping standards, and having refreshments ready for their arrival.
6. Advise clients on the latest products and trends across divisions through various service propositions.
7. Elevate the client experience by working confidently and collaboratively with brand partners and team members.
8. Be flexible and support the front of house team to deliver extraordinary service.
A bit about you:
1. A great communicator who personalizes all communication with clients.
2. A sales and service expert who acts as a personal concierge to clients.
3. Connected and values building relationships across teams and brand partners.
4. Tech savvy and embraces clienteling tools to manage your client book.
5. Curious and seeks to discover more about clients and their preferences.
6. Detail oriented to ensure an excellent experience and luxury environment.
7. Knowledgeable about the latest trends and continuously broadens product knowledge.
8. Flexible and responsive to business needs.
9. An example of our values, a trusted and respected team member.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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