Job Title: Medical Receptionist/Administrator Accountable to: Reception Manager Responsible For: No other staff Main Responsibilities To facilitate the Doctor/Patient relationship in all aspects To be the first point of contact for patients To ensure that enquiries from patients are handled effectively and courteously To direct patients and visitors through the building To undertake administrative tasks in line with the role Main Duties Use the computer system to make appointments Greet patients, doctors and visitors at the reception in a polite and friendly manner Care navigation for patients to the most appropriate service. Answer the phone politely and courteously, dealing with queries and recording messages accurately Administer the procedure for repeat prescriptions and pathology results Scanning and workflow of documents onto our main computer medical system EMIS Support colleagues to maintain an efficient and friendly team atmosphere Processing and distributing incoming mail and emails Ensure that the reception and waiting room areas are kept tidy Administration work Any other duties, which may be required