* Immediately Available
* Excellent communication skills
About Our Client
Our client is a prominent player in the insurance industry. With a customer-centric approach, the company is renowned for its high-quality service and its commitment to employee growth and development.
Job Description
As a Customer Service Administrator your responsibilities will include:
* Provide exceptional customer service via phone, email, and live chat.
* Manage and resolve customer complaints professionally.
* Process insurance applications and renewals accurately.
* Handle administrative tasks such as data entry and record management.
* Coordinate with other departments for query resolution.
* Assist in the implementation of customer service policies and procedures.
* Identify opportunities for service improvement.
* Participate in team meetings and training sessions.
The Successful Applicant
A successful Customer Service Administrator should have:
* Proficiency in MS Office and CRM software.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* A customer-focused approach and the ability to handle pressure.
What's on Offer
* A competitive salary ranging from £13.50 - £14.50 per hour
* A supportive work environment that promotes professional growth.
* Comprehensive training and development opportunities.
* Opportunity to work with a diverse and dynamic team in the insurance industry.
* Long term maternity cover
Contact
Lily Wright
Quote job ref
JN-122024-6618396
Phone number
+44 127 320 1210