Customer Service Advisor Monday to Friday : £12.50 per hour People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis. This is a fantastic opportunity working in a friendly team with room to grow and progress. This is a temporary to permanent position. The role will be temporary for four weeks with the opportunity to become permanent. Benefits Modern working environment Temp to perm opportunity Weekly pay whilst temporary Site canteen Site parking Day to Day Duties Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Identify customers' unsatisfied lines and action in accordance with individual customer request Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines Investigate missing orders and where necessary authorise customer ‘credits' or ‘declines' within a given limit Develop the relationship and lines of communication between the Organisation and customers Advise customers of suitable alternative products and place orders where necessary on their behalf Support Inventory in managing all stock levels by targeting and contacting potential customers Essential Skill PC literate Previous customer service experience desirable Work on own initiative Problem solving Planning and organising Confident Pleasant, helpful attitude to all internal and external customers Excellent verbal and written communication skills Desirable Experience Previous customer service experience gained within a Contact Centre environment is desirable Own transport desirable due to location and limited public transport Training Training is provided Contact Apply today by clicking below ADZN1_UKTJ