Support Technician Hours : 37.5 hours per week Salary : Competitive Ref No : HRJOB10439 Business Unit : Central Services Location : Loughborough, Leicestershire Open To : Internal and external candidates About The Role The Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Installing and upgrading hardware/software and performing troubleshooting of end user issues. The role requires technical troubleshooting abilities and excellent customer service skills. About You To be successful in this role, we’re looking for you to have: · Third Level Education or Equivalent · Full current driving licence · Significant experience in Desktop Support · Working knowledge of Microsoft Office products · Proficient in the use of Active Directory and Windows Operating Systems · VDI Desktop Support · Smart phone configuration · Ability to organise, plan and prioritise tasks within a high volume, time focused environment · Ability to maintain a high level of accuracy and attention to detail in all work undertaken · Proven methodical, analytical and organised approach to tasks · Ability to adapt to and implement new technologies · Quality focused with proven ability to adhere to and identify improvements to Standard Operating Procedures · Excellent communication skills (verbal and written) · Takes full responsibility for all tasks assigned and ensures successful closure/resolution. · Ability to mentor members of the team in areas of expertise. The following criteria would also be beneficial to your application, but is not essential: · SCCM Support and Administration Reward For the successful candidate, we offer an attractive benefits package which includes a competitive salary, annual bonus, employer pension contributions, 34 days paid annual leave, healthcare benefits and much more. To Apply : Apply online by submitting a CV that details how you meet the essential and desirable criteria. Closing Date : 21 March 2025 at 1700 hour. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. LI-CT1