NHS Shropshire, Telford and Wrekin Integrated Care Board
We are seeking a proactive and driven Project Support Officer to join our Project Management Office (PMO) team within the ICB.
This role offers an excellent opportunity to deliver high-quality project support across multiple projects in Financial Improvement and UEC, including tasks such as strategic research, providing benchmarking data, maintaining project plans and managing risk logs amongst other responsibilities.
You will have regular contact with senior professionals within the ICB and key stakeholders across the system and will need excellent communication and motivational skills to encourage collaborative working.
Main duties of the job
The Project Support Officer will work within a specific programme area but will be expected to work flexibly across other programme areas as needed, providing high-quality project support including information and analysis across a number of identified programmes of work. The postholder will support Partners and Project Managers in running their projects and will actively work in partnership with providers and other system colleagues, ensuring robust project management maintenance of the project plan, updating risk and issues logs, chasing actions to help ensure the programme progresses at pace, identifying issues or delays, and contributing to report writing and engagement sessions.
Job responsibilities
Key Duties & Responsibilities
* To work as part of the PMO team, utilising the team standard approach to Programme Management, to deliver key outcomes and objectives across a range of programmes.
* To be responsible for information gathering and analysis to support the delivery of programme plans.
* To participate in working groups, programme boards and other forums to provide information and analytical advice to Partners, Project Managers and Heads of Departments.
* To organise meetings/events and supporting PMO templates and plans associated with programmes of work.
* To work with members of the team to develop and implement project data collection systems that will provide accurate and timely data that aligns with the team standard approach to programme management and meets cluster and other programme needs.
* To communicate information and issues, including through briefings and reports where necessary, to Project Managers, Partners and Heads of Departments.
* To provide information on programme progress upon request, when needed.
* To produce regular project status reports and exception reports, where necessary.
* To analyse project data and performance and ensure contingency plans are in place, where necessary.
* To undertake auditing of programmes/services, as needed.
* To carry out web and publication research.
* To contribute to the development of key performance indicators for successful assessment of performance.
* To establish and maintain constructive relationships with stakeholders, ensuring that there is sufficient patient and public involvement in the transformation of, or changes to, services with the support of the ICBs Communications and Engagement team.
* To work in a matrix style both with the Directorate and across the ICB including managers, colleagues and senior management as appropriate.
* To provide high-quality project support across multiple projects in Financial Improvement and UEC.
* To support the ICB improving population health through driving service redesign as well as value for money.
* To develop subject matter expertise and technical skills to ensure an outcomes-based ethos is delivered.
* To undertake scoping and research on strategic issues as directed.
* To take responsibility for translating projects into business cases for review and approval by the ICB.
* To take responsibility for inputting and monitoring the CIP efficiency templates and reporting requirements.
* To contribute to the contracting, procurement and tendering processes securing health care services for the people of Shropshire, Telford and Wrekin.
* To contribute to the development of new contracts and performance indicators when required with the contracting team.
* To regularly undertake research and development activity aligned to projects and service performance.
* To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation or a comparison of a range of options.
* To recommend decisions on a range of complex/highly complex issues where there may be more than one course of action.
* To provide and receive highly complex, sensitive and contentious information.
* To negotiate with and motivate on project delivery, including linking in with other initiatives.
* To prepare reports and presentations to audiences ranging from members of the public to senior personnel working at strategic level, imparting information on projects and service changes.
* To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentations.
Person Specification
Knowledge, Training and Experience
* Knowledge and expertise of project and programme management methodologies and processes.
* Demonstrated experience of co-ordinating projects in complex and challenging environments.
* Previous experience in similar role in public sector.
Communication Skills
* Skills for nurturing key relationships and maintaining networks.
Analytical
* Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Autonomy
* Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Shropshire, Telford and Wrekin Integrated Care Board
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