Vernova Healthcare Community Interest Company
Job Purpose: To provide flexible and reliable reception and administrative support, covering periods of sickness, annual leave, and weekend shifts, ensuring a welcoming and professional environment for staff, patients, and visitors.
Additional Information: This is a bank position with no contracted hours, providing flexibility for both the employee and employer. The role primarily involves weekend work, with additional hours available to cover holidays and sickness. Candidates should be adaptable and ready to support the team as needed.
Main duties of the job
1. Welcome patients and direct to appropriate services in order to provide a positive impression of the service.
2. Answer all telephone calls in a prompt, polite, professional and friendly manner to ensure that the caller receives a positive impression of the centre.
3. Make appointments for patients, respond to patient requests, and provide patients with clear up-to-date information about services provided including details regarding any costs or charges.
4. Respect and protect patient confidentiality in accordance with The Data Protection Act.
5. Liaise with other staff and organisations regarding clinic arrangements, room management, patient appointments, and other associated enquiries.
6. Ensure all clinical rooms are set up correctly to meet the needs of the clinicians using them.
7. Support the management and monitoring of necessary and relevant supplies within the clinical consulting and treatment rooms ensuring that adequate stocks are maintained at all times.
8. Receive and manage incoming correspondence and telephone enquiries ensuring that these are dealt with or passed in an appropriate and timely manner.
9. Provide chaperone support for clinical staff if/when required.
10. Accept and facilitate safe dispatch of clinical specimens to the hospital.
About us
Vernova Healthcare CIC is a Social Enterprise healthcare service provider owned by GPs in East Cheshire. As a community interest company (CIC), it operates on a strictly not-for-profit basis, and any surpluses from services provided must be re-invested for the benefit of the people of East Cheshire.
Job responsibilities
Job Title:
Location:
Waters Green Medical Centre,
Sunderland Street, Macclesfield, Cheshire SK11 6JL
Hours:
Working hours: No fixed hours, with flexibility required to cover holidays and sickness, primarily on Saturdays.
Pay: £14.87 per hour
Responsible to:
Service Manager
Accountable to:
Service Manager
Summary of Role
To provide professional reception and support services to patients and professionals on behalf of Vernova Healthcare CIC in order to ensure the highest standards of quality customer service are maintained.
To provide administrative support to all services and contribute to their smooth operation.
To provide support and reception cover during sickness, annual leave, and weekends.
Essential Requirements
1. Experience of working in a customer-focused role.
2. Reception work in a healthcare setting or similar environment.
3. Experience of Patient Administration IT Systems.
Qualifications
1. English language and maths to Grade C at GCSE (or equivalent).
2. NVQ or similar in customer services.
3. European Computer Driving Licence (ECDL) qualification.
Skills and Knowledge
1. Able to work with a variety of tasks and prioritise own workload.
2. Ability to follow defined procedures, using initiative and making decisions within guidelines.
3. Accurate and thorough approach to tasks.
4. Able to work to and achieve agreed objectives.
5. Excellent communication skills - with patients, clinicians, and colleagues in person, by telephone, and in writing.
6. IT skills in all MS Office software.
7. Knowledge of equality issues and ability to promote diversity and work in a non-discriminatory way.
8. Flexible and motivated team member.
9. A commitment to personal development.
10. Knowledge of Safeguarding procedures in relation to Vulnerable Adults and Children.
11. Skills in using patient administration IT systems and clinical information systems.
Person Specification
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Vernova Healthcare Community Interest Company
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