Housing Officer
South London
Permanent Position
Monday - Friday
09:00 - 17:00
£35,000 to £40,000
Social Housing Experience Needed
Daniel Owen are proud to be representing a well-known company based in the South London area who are looking for a highly skilled Housing Officer to join their team.
They are looking for an experienced Neighbourhood Housing Officer.
The role:
* To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
* To develop skills and knowledge in key areas to meet the needs of residents;
* To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
* To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
* To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
* To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
* To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
* To act as a lead contact for Tenant and Resident Association in the neighbourhood;
* To promote and engage in restorative principles and participatory practice in working with our residents and partners
Experience, Knowledge and Skills needed:
* A focused collaborative approach to working within a team and a wider community.
* A positive approach to excellent customer service, care delivery and a commitment to quality.
* Experience of working in a customer services/social or housing environment or similar, working to performance targets.
* An understanding of the current issues in the social housing environment.
* An understanding of good customer care and a commitment to providing it
* Knowledge of housing management, law and policy/procedure.