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Job Title: Application Support Engineer (UK National and willing to be DV cleared)
Location: Six Hills Way, Hertfordshire, SG1 2DA
Role Summary:
* Seeking a candidate with broad knowledge in application support and infrastructure, not necessarily a specialist.
* Responsibilities include applications and end-user support.
* Ensure the efficient operation and support of applications within the Mechanical Design Department at MBDA UK.
* Focus on identifying, solving problems, and advising users.
Responsibilities:
* Provide extensive end-user support for Mechanical Design applications at MBDA UK, supporting over 3000 users.
* Possess working knowledge of relevant applications (see Skills section).
* Support operations across three UK sites: Stevenage, Bolton, and Filton.
* Assist MBDA UK in defining best practices and processes related to Mechanical Design applications.
Required Competencies:
* Good knowledge of application support.
* Ability to develop effective resolutions for user problems and system errors.
* Adaptability to different personalities and user knowledge levels.
* Confidence in presenting complex subjects to diverse audiences.
* Strong verbal and interpersonal communication skills.
* Ability to work autonomously.
Experience with 1st/2nd level operations within an application support team or service desk, working to SLAs, self-motivation, ownership, management, and being a team player with professionalism.
Key Skills:
* Experience working within a support team environment.
* Willingness to apply for DV security clearance if not already held.
* Strong analytical skills and log analysis competency.
* Knowledge of Windows Server 2016 and above, Windows OS, and Virtual Machines.
* Experience with enterprise services such as Active Directory, DFS, Certificate Services, Keystores, IIS Web Services, and Apache Tomcat.
* Experience with security patching, release, and change management.
Nice to Have (Not Essential):
* Windchill administration and implementation, including experience with Windchill 10.2 or 11.
* Deployment and administration of Creo Parametric and CreoView.
* Strong Windows OS administration skills.
* Basic knowledge of ESX VMware infrastructure, snapshots, and restores.
* Knowledge of SQL Server databases, SQL management studio, and ability to perform queries and updates using SQL language.
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