Service Technician
Portadown, Craigavon (Northern Ireland)
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.
Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.
We are looking for a Service Technician to join us and help provide a first-class service to customers based within the Portadown, Craigavon area and providing support to hospitals within Ireland.
The Benefits:
1. Salary of up to £23,400 per annum - with OTE of approx. £25,000+ (with on-call payments)
2. Contributory pension scheme
3. On-call and call-out payments in addition to salary
4. Discounts and cashback on shopping, supermarkets and holidays, as part of our rewards scheme
5. 33 days’ holiday inclusive of bank holidays
6. Full induction with great training and support from dedicated team members
7. Receive a treat on your birthday
8. Salary sacrifice schemes including Cycle to Work
9. Death in Service benefit available
10. Be a part of an Employee Ownership Trust (EOT), and the associated benefits of having a stake in the company
The Role:
As a Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various environments.
Dealing with customers predominantly based in the Southern Trusts Hospitals sites and also customers throughout Ireland, you will:
1. Deliver clean, ready-to-use, products to and around customer sites
2. Collect products after use and return to the service location for decontamination
3. Disinfect, function check, repair and electrical safety test products
4. Complete records of testing, delivery and collection
5. Maintain available product stock and spare parts inventory
6. Complete product modifications when required
7. Provide product demonstrations and basic training to staff
8. Maintain a clean and tidy work environment
As part of your role, you will be required to take part in the shift rota which includes early and late shifts and weekends. Once fully trained you will participate in the on-call rota (with additional payments).
Hours: 37.5 per week, taking part in the shift rota which will occasionally require weekend working.
About You:
To join us as a Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and experience requirements:
1. Mechanical or electrical background desirable, but not essential as full training will be provided
2. Experience of delivery driving and planning routes would be desirable
3. Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
1. A proactive, ‘can-do’ attitude
2. Excellent customer service and communication skills
3. Ability to work under own initiative, and follow procedures to achieve deadlines
4. Basic PC skills to include email and MS Office
5. DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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