Starting base salary £45,000 - £50,000 plus variable commission plan Plus equity & benefits Pay transparency Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process. What you will be doing: The Strategic Account Manager will serve as a key growth advisor to our customers. You will build and maintain strong relationships with key decision-makers to help clients evolve and strategically expand their use of our platform and services. This role aims to improve client satisfaction, retention, and expansion of 360insights’ value across our client base. Key responsibilities include: Actively manage the growth of our customers. Identify new ways for our clients to use and optimize the 360 platform within their business and broaden their ability to increase their return on investment. Lead the 360insights strategic account planning process, developing mutual performance objectives, financial targets, and critical milestones for review on a quarterly and annual basis. Establish a strategic relationship with customers and key executive decision makers. Proactively assess, clarify, and validate customer growth needs on an ongoing basis. Build strong internal relationships with key 360 stakeholders, including Client Success, Product, Operations, and Sales teams to evangelize our platform offerings to clients to help meet and exceed their business expectations and performance objectives. Develop a comprehensive understanding of strategic business challenges faced by clients and map the 360 platform and associated benefits to address their needs. Increase growth, ensure retention, and monitor client satisfaction to key accounts. Achieve commercial targets in assigned accounts, and meet other account objectives defined by 360. What will you bring to this role: Experience as a Strategic Customer Success Manager, Account Manager or Sales Executive in a SaaS environment such as enterprise marketing technology, CRM, ERP or similar enterprise business applications. Proven track record of delivery in a highly strategic account management or customer success environment, with a focus on increasing customer satisfaction, growth, and retention. Excel at building relationships internally and externally to drive incremental business, value and revenue. Proven ability to develop executive champions at strategic level. Familiarity working with global strategic enterprise clients across multiple teams and regions, preferably in the following verticals: consumer-focused manufacturing brands, particularly auto, appliance, healthcare, electronics. Exceptional written and verbal communication skills; strong attention to detail and analytical skills. Ability to prioritize, multi-task, and perform effectively under pressure. Strong business acumen, as well as technical aptitude. Flexibility to travel (up to 30%) Why 360? Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK. At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles: Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process. Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.