We're Hiring: IT Support Engineer We are looking for a skilled IT Support Engineer to join our dynamic team in Wales. The ideal candidate will possess strong technical abilities and a passion for solving complex issues, providing exceptional support to our users, and ensuring the smooth operation of our IT systems. Location: Wales, United Kingdom ⏰ Work Mode: Work From Office Role: IT Support Engineer What You'll Do: Provide first-line technical support to end-users via phone, email, and in-person Troubleshoot hardware and software issues across various platforms Install, configure, and maintain computer systems and networks Monitor system performance and implement upgrades as needed Collaborate with other IT staff to ensure seamless service delivery Document technical procedures and user guides for future reference What We’re Looking For: ✅ Minimum of 3 years experience in an IT support role ✅ Strong knowledge in Active Directorty & operating systems (Windows, macOS, Linux) ✅ Excellent problem-solving skills and attention to detail ✅ Ability to work independently as well as part of a team ✅ Strong communication skills and customer-oriented mindset ✅ Relevant certifications (e.g., CompTIA A, Microsoft Certified) are a plus Ready to take your career to the next level? Apply now and join us on this exciting journey