Job Description
Role Purpose:
* To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification:
* Manages all bookings from start to finish for allocated customers
* Develops relationship with allocated customers
* Issues booking instructions to overseas offices
* Processes Export bookings
* Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
* Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
* Processes UK Customs Clearance
* Manages any other site involved in a shipment
* Develops processes and tools to support customer interface and communications
* Takes and handles customer inquiries
* Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
* Ensures correct on time billing to the customer and accruals
* Has full responsibility for end-end file handling.
Key Skills
* Strong background in Air Freight Forwarding export is advantageous
* Instinctive Customer Service ethic
* A 'get the job done attitude
* Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
* Good written and spoken English
* Good interpersonal skills
* Ability to build relationships with customers
* Able to prioritise, perform under pressure and work using own initiative.
Package
* Salary Range - 30-40k + Annual Bonus
* Holiday - 25 days + Bank Holidays