This range is provided by Parkside Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hourly Pay: £13.00
Working Hours: Shifts are rotational, scheduled in advance:
* 08:00–16:00
* 09:00–17:00
* 10:00–18:00
* 12:00–20:00
Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.
Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity
MAY START DATE
Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working!
Why You’ll Love This Role:
* Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
* Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
* Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
* Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
* Fun Extras: Enjoy team events and treats like pizza in the office!
* Accessible Location: Excellent transport links make commuting a breeze.
About the role:
This is not your average call centre job! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.
Your Day-to-Day:
* Answer and manage customer calls, delivering helpful and friendly service.
* Build strong relationships, resolving inquiries with care and professionalism.
* Take ownership of issues, ensuring accurate and timely resolutions.
* Document all interactions in line with compliance policies.
* Deliver quality outcomes, measured through call recordings and audits.
What We’re Looking For:
* Positive, adaptable individuals with a passion for helping others.
* Excellent communicators with strong interpersonal skills.
* Problem-solvers with good analytical abilities.
* Experience in banking or customer service is a bonus but not required!
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Banking, Investment Banking, and Financial Services
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