Collections & House Manager - Solihull Summary INTERNAL APPLICANTS ONLY PLEASE We’re looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager. You'll manage both Packwood House and Baddesley Clinton mansions and leads a Collections team of nine staff. Baddesley Clinton & Packwood work under one General Manager along with Coughton Court in Alcester and Charterhouse in Coventry What it's like to work here This captivating 16th century Tudor manor house is renowned for its fine collection of textiles and elegant gardens. The team is focused on conservation projects, as well as providing an exceptional family-friendly visitor experience. The new caf serves a delicious selection of produce grown in Packwood’s kitchen garden. Packwood House is part of a group of places alongside Baddesley Clinton, Charterhouse and Coughton Court, so collaborative working between staff and volunteers is encouraged. Click here for more information about this location What you'll be doing You’ll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll manage the Senior Collections and House Officer. You’ll support them and the whole Collections and House Team to care for the collections, manage the daily opening of the house, provide a consistently excellent experience for visitors and to achieve outstanding standards in conservation, presentation and compliance. Leading by example, you’ll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You'll have overall responsibility for house volunteers, developing their skills and providing an indoor volunteering experience for them that’s as flexible and inclusive as possible. Who we're looking for We'd love to hear from you if you’re: experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access keen to promote inclusivity and diversity in the interpretation and presentation of history someone who can remain resilient and positive while managing colleagues, changes and challenges able to build strong and effective working relationships with diverse people experienced in managing people and achieving goals through others. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.