Title: Temporary Business Analyst - Strategy, Performance & Business Change
Job Ref: Stoke on Trent 5255701
Pay Rate: £17.59 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 6 months
City: STOKE ON TRENT
Provide professional business analysis skills in support of business change and service transformation with particular focus on Corporate Efficiency and Productivity projects across the City Council.
Key Responsibilities:
1. Responsible for arranging, scoping and planning workshops with service areas.
2. Takes full responsibility in running service review workshops with appropriate stakeholders.
3. Delivery of multiple concurrent work streams across the business process change programme.
4. Collaboration with appropriate stakeholders to identify and review service processes, carry out options appraisals and utilise business analysis tools to document.
5. Responsible for identifying customer and user needs and journeys as they interact with services.
6. Responsible for identifying business process inefficiencies and identify innovative solutions to ensure that processes are as efficient as possible.
7. Contribute and influence policy changes and decisions by proposing opportunities for service improvements and recommending preferred options.
8. Justify potential and preferred opportunities by analysing their risks and benefits in the short, medium and long term.
9. Analyse budget spend associated with business process problems and identify potential savings.
10. Forecast costs and savings of potential and recommended options identified during service reviews.
Qualifications:
1. Degree or equivalent Level 5 qualification or proven relevant experience of supporting business change.
2. Formal business analysis/business process management training.
Knowledge:
1. Appreciation and understanding of SharePoint & CRM technologies.
Experience:
1. Experience of supporting business change through the application of a range of business analysis techniques.
2. Experience of business process analysis including use of process mapping and task analysis techniques and tools.
3. Experience of business process re-engineering and design including process testing and user acceptance testing.
Skills & Abilities:
1. Good skills in, and experience of, the capture, analysis and documentation of requirements for business change solutions.
2. Excellent written, verbal, communication and listening skills, for documenting both existing and future processes, specifications, wireframes and workflows including the ability to communicate complex issues to all audiences, with the ability to ask insightful questions as and when required.
3. Excellent presentation skills to facilitate workshops and present review outputs.
4. Excellent interpersonal skills for the development of good professional relationships with colleagues, partners and customers.
5. Highly proficient IT skills using but not limited to MS O365 applications including SharePoint, Teams, Excel, Outlook, PowerPoint, Word and Visio.
6. Ability to prioritise tasks and workload to ensure delivery of service reviews to planned timescales.
7. Ability to innovate and use blue sky thinking to propose solutions to ensure processes are as efficient as possible.
8. Ability to influence and challenge others, where appropriate, in order to facilitate business change, and to impact on organisational culture.
9. Ability to analyse and interpret customer insight, financial and performance data and generate suitable maps, models and option scenarios.
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