Summary
As a Pharmacy Assistant, you will work alongside Pharmacy Technicians, under the supervision of a registered Pharmacist, at your local pharmacy shop. You will be helping to maintain stock levels, ordering items for use within a department, plus more.
Wage
£14,526.20 a year
Training course
Customer service practitioner (level 2)
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am- 6.00pm, Saturday, 9.30am- 12.30pm (you will be required to work every alternative Saturday).
37 hours a week
Possible start date
Sunday 27 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Dispensing of medication to patients
* Over-counter sales of non-prescription medication
* Check and monitor prescription slips
* Health & safety responsibility
* Stock rotation
* Use of pharmacy software
* Data entry relating to medication
* Labelling and dispensing
* Accuracy and attention to detail
* Working within a team environment
Where you’ll work
35 Church Lane
Brighouse
HD6 1AT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
* End Point Assessment
* Level 2 Functional Skills in maths and English
* Delivery method and location of training to be confirmed
Requirements
Essential qualifications
GCSE in:
* English (grade 4-9)
* Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative