Northumbria Healthcare NHS Foundation Trust
Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a 22.5 hour position.
The main focus of this role would be clinical coding. The successful candidate will be based at Northumbria Primary Care innovation hub at Seaton Delaval but will work as part of a team across NPC Practices providing cover during periods of leave.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
To collect and input data from both paper and electronic correspondence to EMIS/System One, extract appropriate clinical details from medical correspondence and other relevant documents received by the practice, within set time-scale, applying practice specific/local/national and international clinical coding conventions.
Use judgment to translate cases where the information included is not readily codable.
Job responsibilities
1. Be able to care navigate the patients to see the right person at the right time. The successful candidate will follow a formal training plan to ensure care navigation of patients is completed accurately and confidently.
2. To provide admin support to nursing & clinical staff.
3. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
4. To provide non-clinical advice to patients, relatives, the public and internal & external agencies.
5. To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
6. Abstracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments outside our organization.
7. Reading and accurately translating clinical information into diagnostic codes and entering the patient data onto the practice's clinical system (SystmOne).
8. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
9. To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system, some of which is sensitive.
Person Specification
Qualifications
* Basic Skills Maths and English Level 2 (A-C GCSE equivalent)
* NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or experience
Experience and Knowledge
* Experience of working within a healthcare setting
* Familiarity/awareness of national guidelines
Skills & Abilities
* Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract
Permanent
Salary
£24,071 to £25,674 a year Pro Rata Per Annum
Job locations
Seaton Delaval Manufacturing and Innovation Hub
Reference number
319-6698868MH
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