£29,475 Salary & £8,538 Pension P.A
25 days holiday + 1 per year worked added
60% of your working time in Cardiff office - CF10
Full Flex days/ hours hybrid working (after training)
Access to training and upskilling qualifications + more
Training will require office attendance fulltime for first 1 month.
Job Summary
Discover a career in your hands at HMRC. HMRC is the UK’s tax, payments, and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job Description
We are looking for 9 people to cover these areas, assigned to based on Merit.
RIS Intelligence Services functions include:
Intelligence Acquisition, Co-ordination and Exchange
The foundation and core of Intelligence Services delivery model from the National Co-ordination Unit (NCU) providing 24/7/365-day cover to provide intelligence, information, and operational support to all HMRC, other government departments and law enforcement agencies both domestically and overseas.
The successful candidates will be joining HMRC’s Intelligence Services as it embarks on a transformation programme and will undertake one of the following roles:
Fraud Reporting Gateway Officer
Assessing the value of the intelligence received against HMRC administered Taxes and external law enforcement partners such as the Police and NCA.
You will provide technical advice and support to AO staff, ensuring we deliver the best quality service possible by assuring your team’s work and assessing and mitigating risks.
Gateway Exchange Team
Mentoring colleagues to support, develop and deliver quality information packages in line with legal gateways, policies and customer requirements within agreed timescales.
Person Specification
The responsibilities may include, but are not limited to:
* Supporting the HO managers to effectively manage the running of the teams.
* Supporting the AO grades with technical advice and decision making.
* Quality Assurance responsibility for AO activity including feedback and development.
* Development of quality intelligence products.
* Requirement to work flexibly, take initiative and adapt your own workload.
* You will be expected to play an active role in the day to day running of the Team.
These roles include customer facing positions that require office attendance. The Fraud Hotline is operational Monday to Friday between 9-5.
Essential Criteria
* Evidence of taking responsibility for own actions and performance.
* Role modelling effective behaviours, communicating openly and honestly.
* Excellent communication and customer service skills.
* Proven track record of delivering sustainable results under pressure.
The role may involve travel including overnight stays for training and development.
Desirable Criteria
Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous.
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Managing a Quality Service
* Communicating and Influencing
To learn more and apply before role closure of Wednesday 23rd April 2025 at 11:55pm
Click APPLY.
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