Job Type:
Permanent
Job Sector:
Health, Medicine
Region:
South East
Location:
Milton Keynes
Salary:
£33,000 to £33,000 per annum
Salary Description:
£33,000 + £3,000 car allowance
Posted:
23/10/2024
Recruiter:
Acuity Care Group
Job Ref:
acuity/TP/503/304
Position:
Complex Care Manager based in Oxford
Salary: £33,000 + £3,000 car allowance
We are currently looking for a Complex Care Manager to join our Bespoke and Team Brain Injury Support teams, part of the Acuity Care Group. As Complex Care Manager, you will be responsible for managing support packages with varying requirements. This is a field-based role involving regular travel across the Oxfordshire area and up to a 2 hour radius, as well as working from home. You will also be required to travel to the offices in Nottingham and Southampton for regular team meetings.
Acuity Care Group is dedicated to providing exceptional, person-centred care services, with our team specialising in complex care, brain injury, spinal support, and learning disability and autism. We are committed to providing an excellent service for the people we support, ensuring they receive the highest standards of care and achieve their fullest potential. To be successful in the role, you will need to have a genuine passion for delivering high standards of care and be committed to making a difference to the lives of the people we support. You will also need to demonstrate tenacity, drive, and self-motivation.
Key Responsibilities:
1. Managing the needs and requirements of the people we support:
* Conduct thorough assessments to understand the unique needs and preferences of each individual.
* Develop and implement personalised care plans that address medical, emotional, and social requirements.
* Regularly review and adjust care plans to ensure they remain relevant and effective.
1. Inducting Support Workers:
* Organise comprehensive induction programs for new support workers.
* Ensure that new hires understand the specific needs of the individuals they will be supporting.
* Provide initial training on any specialised equipment or techniques required for complex care.
2. Supervising and supporting your teams:
* Provide ongoing supervision and mentorship to support workers.
* Conduct regular performance reviews and provide constructive feedback.
* Address any issues or concerns promptly to maintain high standards of care.
3. Attending regular meetings with your clients and ICB contacts:
* Schedule and attend regular meetings with clients and their families.
* Communicate effectively to ensure all parties are informed and involved in care decisions.
4. Spot checks & supervisions:
* Conduct unannounced spot checks to ensure support workers are following care plans.
* Perform regular supervisions to monitor the performance and well-being of support workers.
5. Incident management and investigating:
* Take prompt action to manage and resolve any incidents that occur.
* Conduct thorough investigations to determine the cause of incidents.
6. Providing regular reports and updates:
* Prepare detailed reports on the progress and status of the individuals we support.
* Keep the people we support, their families, and ICB contacts informed with regular updates.
7. Back up for the on-call team – on a rota basis:
* Participate in the on-call rota to provide support and assistance outside of regular working hours.
Skills, Knowledge and Expertise:
* Excellent communication skills.
* Previous experience of managing clients within the community.
* A passion for delivering excellent client service.
* The ability to organise a busy workload and prioritise effectively.
* The ability to work effectively both independently and as part of a team.
* Proficiency in MS Office and be comfortable picking up systems quickly.
* A full UK driving licence and access to your own vehicle.
Minimum Qualifications:
Candidates will ideally hold an NVQ Level 3 (or equivalent) in Health & Social Care or a related topic or be willing to study towards this. Experience with Care Quality Commission (CQC) regulations and standards is essential.
Benefits:
* 25 days annual leave + statutory bank holiday.
* Pension contributions.
* Collaborative and supportive working environment.
* Car allowance.
* Statutory maternity/paternity leave.
* Commitment to Health and Wellbeing.
* 24/7 Free Access to a GP.
* Health Cash Back Plans.
* Wellbeing Programmes.
* Retail and Supermarket Discounts.
* Cost of Living Advice.
* Confidential Advice Services.
* Gym and Leisure Centre Discounts.
* Free Counselling Sessions, including Cognitive Behavioural Therapy.
Acuity Care Group is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will be subject to a rigorous selection process, including background checks, reference verification, and a Disclosure and Barring Service (DBS) check, to ensure their suitability to work with those in our care.
We are an equal opportunities employer and welcome applications from all sections of the community.
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