Crossroads Truck & Bus
Parts Advisor
Rotherham Depot
Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.
A fantastic opportunity has arisen to join our amazing team at our Rotherham depot, as a Customer Relationship Representative (Parts Advisor).
The ideal candidates will be outgoing and willing to learn. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial parts experience in a similar environment or previous experience within a similar role would be a distinct advantage, however full training will be given.
The Role
• Resolve customer front counter enquiries through parts identification and price management.
• Proactive phone calls, emails, and planned visits, targeting promotional materials, gathering customer data and customer relationship building.
• Promote internal quarterly promotions and Volvo Incentive Campaigns to achieve internal and external UK depot targets.
• Seek new business opportunities on top of building and maintaining relations with new and existing Crossroads customers through GVP sales and extended offer Truckshop sales (all makes, trailer, consumables).
• Respond to customer enquiries in a timely manner.
• Seek to convert front counter parts enquiries to workshop fitment.
Hours of Work
Monday to Friday rotating shifts:
Week One: 7.00am – 16.00pm
Week Two: 8.00am – 17.00pm
Week Three: 8.30am – 17.30pm
Alternate Saturdays 7.00am – 12noon
Benefits
• Excellent in house and Volvo product training programme.
• Excellent contributory pension scheme.
• Rewards gateway platform available for scheme members.
• Loyalty bonus.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.
Crossroads Truck & Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business