Fern House Surgery, located in Witham, is seeking an experienced and dynamic reception manager on a full-time basis for 37.5 hours per week, Monday to Friday, to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This position offers professional growth opportunities and a supportive working environment.
Main duties of the job
* Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on trouble shooter where required.
* Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
* Expertly manage the appointment system, ensuring efficient patient flow and timely service.
* Ensure all objectives & tasks are carried out efficiently & on time by the reception team.
* Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
About us
Fern House Surgery is a large GMS dispensing practice with 8 partners and a patient list size of 16,500.
Person Specification
Experience
* Ability to work in a polite, confidential, and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous primary care experience is required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr