IT Support Engineer (2nd Line), Oxford, £30,000 - £32,000 Our client are a leading medical service provider and are seeking an IT Support Engineer to provide support for all IT related incidents and service requests. The IT Support Engineer is essential for maintaining the efficiency and security of technology within the organisation, by combining technical proficiency with exceptional customer service.You will be joining a friendly IT team, supporting users across multiple sites, using a combination of remote support tools and desk side/onsite support. Remote and flexible working opportunities in a relaxed but demanding environment. Roles and responsibilities
1. Actively Monitor the ITSM tool to ensure user inquiries and technical issues are dealt with promptly to minimize downtime and maintain productivity.
2. Recognise complex problems and escalate them to specialised staff where necessary.
3. Proactively monitor IT systems and applications to ensure optimal performance and availability.
4. Maintaining accurate records of incidents, requests, and resolutions to enhance future service delivery.
5. Process requests for new services, including onboarding and offboarding services, or modifications to existing services efficiently.
6. Identify and analyse recurring issues to implement effective solutions and prevent future occurrences.
7. Ensure changes to IT services are documented and actione...