UK-Oxfordshire-Oxford Property Services Manager Full-time Oxford with travel £35,000 This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business. CRM Students Limited are a leading provider in accommodation management with a particular focus in student housing with over 25 years operating experience. Our parent company the DOT manage over £6bn of real estate across the world. CRM Residential ('CRM') is a division of CRM Students Limited, specialising in Leasehold Management. The CRM Residential division, manages a range of leasehold mixed use and residential developments throughout England and Wales. Our strategy is designed to deliver best value service for our clients and ensure that buildings are compliant with Health and Safety legislation and Landlord and Tenant Acts. CRM Residential, is seeking to recruit a motivated, solution focused Property Manager, to join our team. Ideally the candidate will already have qualifications from the Institute of Residential Property Management, or have 5 years property experience and be willing to undertake IRPM qualifications. You will be accountable for a number of developments. You will be responsible for setting budgets with clients at the start of the financial year, managing that budget, site inspections, facilities management activities including maintenance planning for the buildings, contractor management, ensuring compliance with relevant Health and Safety Legislation and credit control. This is a fantastic opportunity for a motivated solution focused candidate to further their technical and problem-solving career and would be particularly suited to a candidate with property management experience, who has the proven ability to deliver exceptional customer service and support the business in expanding the department. Key Tasks: Oversee the co-ordination, planning and implementation of all aspects of FM service delivery for: buildings, facilities and equipment across the estates. Ensure the highest HSSE standards are maintained across the site together with continuous regulatory and legislative compliance - particularly in respect of fire safety issues Management of sub-contractors for various FM disciplines Implementing and managing Maintenance policies for the estates Formulating, developing and implementing systems and procedures that add value, ensure the estates are maintained to a high standard and operated efficiently. Provide technical expertise and advice to the clients Act as focal point for communications with leaseholders and residents on site Financial management of budgets, accounting for expenditure and ensuring payment of service charges and Ground Rents. Assist Director of Property Services in the delivery and enhancement of services provided. Facilities Management: Arrange schedules of Building Inspections, making best use of time to meet appointed contractors and or clients to review and discuss services. Formally report on the visual condition of each development Prioritise works arising from these inspections and obtain quotations for remedial works if required Prepare schedule of works for each site Ensure all notices are up to date and presentable Liaise with outside contractors for any remedial works required Health and Safety: Ensure all contractors work within health and safety guidelines Review and update Risk Assessments for the Development Collect Contractor appraisal forms, Risk Assessments, Method statements and insurances for all contractors engaged by the Management Company Issue permits to contractors for risk areas or certain types of works Ensure contractors are working within Health and Safety Guidelines whilst on site Ensure periodic testing of equipment carried out as identified on Service Schedule and Risk Assessments Obtain quotations for any works required in order to maintain compliance Management of Contractors: Obtain competitive quotations for any works required Ensure copies of service contracts are obtained and held on centralized system Manage Service Schedule spreadsheet to ensure periodic checks and services of the equipment are being undertaken Confirm site access arrangements with contractors Ensure outside contractors maintain and clean and safe working environment Ensure appropriate Health and safety documentation has been received prior to the commencement of works Customer Service Respond timely to queries and emails raised Manage notification process of contractor works with occupiers if there is a likelihood that they may be affected Develop relationship with owners on site, building trust by being honest and following through on action points Take ownership of issues and keep clients/Leaseholders updated Advise and assist occupiers and residents wherever possible Respond to complaints and concerns of residents Attend general residents meetings (due to the nature of the work, these are likely to be out of hours) Liaise with commercial landlords/tenants as required to ensure compliance with lease requirements Financial Management: Utilise Property Management Systems to extract data on finances Review and check expenditure records and manage resolution if any discrepancies Formulate budgets for Operational and long term operation of a site Manage expenditure to budget Approve invoices to works Ensure collection of income and escalate non-payments Assist external accountants in annual review of transactions Report and explain financials to clients The Ideal Candidate 5 years’ experience of working within a Property Management environment with total responsibility for all services Proven experience of managing contractors within a service environment Ability to advise, negotiate and influence at all levels Ability to mentor, direct and support all members of the team Ability to build sound and supportive relationships with key stakeholders Excellent communication skills both written and verbal Innovative and forward thinking Attributes/ Personal Characteristics: This position would best suit a highly motivated individual with a proven track record of delivering exceptional results The candidate will need to exhibit a high degree of initiative and organisational skills and be able to work proactively - either independently or flexibly as part of a team. High degree of diplomacy and pragmatism required GBP £35,000.00/Yr. GBP £35,000.00/Yr.