Senior Diagnostic Master Technician
£40k basic and £45k OTE
Guildford
Permanent/Full Time
42.5h week (Saturdays on a rota 8.30 –12.30 paid at time and a half.)
Our client, located in Guildford, is looking for an experienced Senior Diagnostic Master Technician to join their team. If you hold experience as a Diagnostic Master Technician (within a main dealer) and would like to be within a role that could lead to further career progression - get in touch with us today!
Key Responsibilities:
* Deliver high-quality technical and diagnostic services to meet and exceed customer satisfaction and productivity targets.
* Maintain and enhance technical expertise, ensuring compliance with manufacturer training requirements.
* Speaking with customers and providing your technical opinion.
* Supporting and tutoring the team, mentoring the apprentices on site.
* Maintaining thorough and up-to-date product knowledge.
* Maintaining good housekeeping standards and orderly administration of all your work.
* Communicating with both the Service Reception team and Workshop Control team.
* Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
Required Experience & Skills:
* Full UK driving license.
* Experience in inspecting, repairing, and servicing motor vehicles.
* Previous experience or qualifications as a senior technician or master technician.
* Excellent communication skills, both written and verbal.
* Prior experience in a franchised dealership environment.
If you're ready to contribute to a dynamic and growing team, we'd love to hear from you!
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