Crown Gas & Power is an award-winning business energy supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.
Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, fast growing, customer centric business.
* Yearly bonus (subject to company and personal performance)
* Flexitime
* Onsite gym
* Free parking
* Exciting social and team building events
* Mental health support
Role & responsibilities
As a Project Co-Ordinator you will play a highly commercial and customer focused role in developing client, customer and service provider relationships which grows a pipeline of utility projects across various industry sectors and markets. The role requires you to collaborate closely with customers and service providers to ensure projects are quoted, accepted, planned and delivered on time, on budget and safely.
The individuals will need to be passionate about providing a high level of customer service, have a full understanding of our organization and our company’s products & services within the industry and will be expected to understand the internal workings of their Customers. Training will be provided to any successful applicants.
Responsibilities will include
* Deliver a high level of customer service to Customers.
* Provide commercial insights on cost-effective utility solutions.
* Manage existing customer accounts and nurture strong relationships with new Customers.
* Production of quotations to customers/brokers daily.
* Develop and manage project schedules by liaising directly with third parties within the industry to request quotations, job specifications, work commencement dates.
* Daily contact with customers to keep them informed of job statuses and to better understand their requirements and manage their expectations.
* Participation in further training and development.
* Cross sell Crown Gas & Power products.
* Be required on occasion to attend client meetings.
* Align with the Crown Gas and Power Brand Values.
Qualifications & education requirements
* Excellent verbal and written communication skills.
* Strong understanding of commercial and residential utility infrastructure.
* Excellent project management and organizational skills.
* Effective communication and negotiation abilities.
* Candidates will be required to use Microsoft Excel, Microsoft Word, Microsoft Outlook, and purpose-built, in-house systems on a daily basis and therefore must have experience using each of these programs (with the exception of any in-house systems).
Preferred skills
* The ability to effectively self-manage competing priorities and deadlines in a challenging environment.
* Ability to work effectively as an individual and as part of a team to meet targets on varying timescales.
* Customer focused aligned with commercial awareness.
* The candidate must be able to demonstrate good attention to detail.
* Excellent problem-solving skills with a proactive approach when presented with problems.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.
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