* Immediate start
* Office based
About Our Client
My client in Crawley is a UK-based manufacturer of UV curing systems for printing, coating and industrial applications.
Job Description
* Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
* Advanced remote fault finding using our specialist Remote Monitoring tool.
* Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
* Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
* Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
* Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
* Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
* Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
* Collection of commissioning information and release codes, updating the database accordingly.
* Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
* Using your foreign language capability to speak to relevant customers (if applicable).
The Successful Applicant
Essential Qualifications / Skills:
* Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
* Previous experience of Electrical fault finding (on site or over the phone)
* Good customer service communication skills (both written and verbal)
* Meticulous, accurate and confident (with the ability to close out)
* Computer literate (Word, Excel - basic level as a minimum)
* Must speak clear fluent English (including technical vocabulary)
Beneficial Qualifications / Skills:
* Field service experience (travelling for work within the UK or worldwide)
* Other foreign language (any is desirable in order of preference: Portuguese, German, French, Italian)
* Knowledge of PCBs & PLCs (up-loading of programmes and interrogation of fault record for trouble shooting)
* Experience of an MRP / ERP system (Preferably Dynamics 365)
* Current manual driving licence
* Intermediate Excel capability
* Fluent Spanish speaker or other foreign language capability
What's on Offer
* Pension upon joining the company (5%)
* Life assurance, after qualifying probationary period (6 months)
* Out of pocket expenses reimbursed.
* Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
* 33 days holiday, including UK Bank holidays.
* After long service holiday increases further.
Contact
Frankie Deacon
Quote job ref
JN-102024-6572266
Phone number
+441932264087