Are you passionate about leveraging data to create personalised customer experiences? Do you excel at developing targeted engagement campaigns that drive brand loyalty and repeat business? We’re looking for a CRM Manager to take ownership of our clients email & SMS channels, crafting seamless and impactful communications that enhance the customer journey. Key Responsibilities: Ownership of Email & SMS channels End-to-end management of campaign production, execution, reporting, and optimisation. Customer journey mapping Performance tracking & reporting Cross-functional collaboration Work with internal teams to create a seamless customer experience Ensure responsible handling of customer data in line with GDPR and best practices. Skills & Experience: Proven track record in CRM, engagement, and retention Experience using email distribution tools Self-sufficient in building automated workflows. Strong skills in content planning, copywriting, and proofreading Understanding of GDPR and best practices for customer data management. Sharp attention to detail