Role: Distributed Field Services Support Engineer Location: Glasgow, field based Contract Type: Permanent, full time Salary Package: Company Van, large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday to Friday, participation in out of hours will also be required Interview Process: 2-stage process Role purpose: To attend customer sites to provide support on IT hardware and software products, within therequired Service Level Agreement (SLA). To Work efficiently and proactively to deliver ITsupport services to a wide range of customers Key responsibilities: To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines. Assist other engineers in the delivery of service to our customers. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. Be able to do customer rebuilds and configuration to desk. Will carry out AV repairs and Printer repairs Skills and experience: Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation Server Support Experience Wintel & UNIX Data Storage Hardware Break Fix Experience Trained in Desktop/Laptop/Printers and Servers Network Support Skills Switches, Routers - Cisco / HP etc Good knowledge of common software products