Job Description
Customer Service Manager – Seventh
Location: London (Hybrid)
Job Type: Full-time
About Seventh
Seventh is a contemporary fashion brand rooted in minimalism, high-quality craftsmanship, community and effortless style. With a growing global presence, we are committed to delivering an exceptional customer experience that reflects our brand value whilst connecting with our community. We are now looking for an experienced Customer Service Manager to lead and enhance our customer support operations.
Role Overview
As the Customer Service Manager, you will be responsible for managing and optimising customer support across multiple channels, ensuring seamless communication, efficient issue resolution, and a consistently excellent customer experience. You will report to the CEO and work closely with operations, logistics, and marketing teams to uphold Seventh’s high standards of customer engagement.
Key Responsibilities
Customer Service & Communication
1. Manage all customer service interactions across email, Zendesk, WhatsApp, social media (Instagram).
2. Handle escalations and complex customer inquiries with empathy, professionalism, and efficiency...