Role description:
* The ServiceNow business analyst works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform.
* They also capture business requirements in a form of agile stories which they then test and measure to ensure that the systems are working as expected.
* Also responsible for performing system analyses on software programs, applications, and web services.
* They can also identify system efficiency and functionality by liaising with internal departments and end-users.
* The business analyst is also responsible for obtaining approval for system development projects.
* Looking for an experienced profile having overall experience 10+ in Business Analyst role and ServiceNow service management exp 6+ years.
Key responsibilities:
* Analyzes ServiceNow business processes and documents functional requirements to increase operational maturity
* Translates and documents client needs into actionable requirements
* Develops use cases, process diagrams, and requirements documentation
* Collaborates with clients and Fruition project team to design appropriate process solutions
* Evaluates requirement changes and provides feedback to ensure alignment to original design objectives
* Follows up on outstanding client needs and provides timely status reports to project manager
* Builds positive relationships with clients by providing excellent service/support and consistent communication as appropriate
* Responsible for working with supplier to prioritize day to day "business as usual" requests
* Accountable for planning (using agile methodology) for new functionality that comes in the tool with new implementations and business as usual requests
* Audits tool for appropriate usage, including license audits and ITIL process audits
Key skills/knowledge/experience:
* Proven experience of documenting ServiceNow Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training
* Experience using a structured SDLC or agile/scrum methodology required
* Experience of designing or working with integrated processes primarily with HR Management System and Identity Management System desired
* Leads testing for tool upgrades
* 6-8+ years’ experience in Service Management
* Must be able to independently design, develop, implement, manage, and support various projects