Job Description
CUSTOMER INSIGHT MANAGER
Stockport, 2 days a week on-site
Up to £70,000
The Company:
Joining a UK based company who provides private health and life insurance to members. They partner with business to provide this offer to employees.
The Role:
As a Customer Insight Manager, you will be responsible for:
* Provide insights into end-to-end customer journeys
* Gathering insights from surveys and complaints and delivering true insights
* Conducts or commissions research to offer valuable insights for businesses
* Optimising customer journeys to enhance advocacy, loyalty, and customer experience
* Analyse Voice of customer and speech analysis
Skills/Requirements:
- Mentoring experience
- Insight and Analytics experience
- Matillion desirable
Interview Process:
2 stage process