Job summary We are seeking four enthusiastic people to join our Health Records Logistics team, supporting the provision of our three services. For further queries please contact Kayleigh Elliot on 01926 495321 ext. 4143 Main duties of the job As part of a team, to carry out manual lifting and handling and administrative duties in relation to Health Records, Storage and Logistics. To ensure best practice is maintained at all times, with support from the Team Leader and Liaison Officer. This job may be physically demanding at times. About us SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts. Subject to the Company and individual's performance, an annual discretionary bonus will be awarded. There is automatic enrolment to the Company pension scheme, with the Company contributing 5%. A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme. There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being. Date posted 25 February 2025 Pay scheme Other Salary £24,157 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 203-SWFTCS128 Job locations Warwick Hospital Warwick CV34 5BW Job description Job responsibilities Principle duties will be in one of the following areas within Storage, transport driving and library office: Storage Collect all items for storage from trust departments on request this involves lifting and handling File into storage facility Record location of storage items on spreadsheet Check contents of all boxes are relevant for storage Contact department if inappropriate items stored i.e. passed destruction dates Retrieve paperwork or items from storage boxes on request Investigate and find paperwork for areas that have not made a list of contents for the box they have sent to storage; use the information you have for all other boxes belonging to that area to check inside each one Monitor destruction dates When destruction date identified for disposal contact department storing items to confirm the date is correct and item can be disposed of Dispose of any items that pass the destruction date securely in confidential waste Ensure the storage facility is clean and tidy and there are no obstructions Ensure storage facility alarm is set and doors are secure before you move away from the building Transport Driving and taking responsibility of the trust vehicles including: Hold a clean driving licence Inform manager immediately should you be given any points on your licence Read and adhere to Workplace Transport Policy Read and adhere to Drivers handbook Receive full training on lifting and handling protocol Adhere to all Trust protocol regarding usage of all vehicles, taking responsibility during usage Have full training in use of electric cars Deliver and collect daily from Stratford-Upon-Avon, Ellen Badger and Rehab Hospital Collect and deliver Pharmacy drugs to other hospitals and patients prescriptions to their homes Have full spillage training for transporting Pharmacy items Collect and deliver Orthotics boxes to other hospitals and patients items to their homes Collect and deliver Scanning Bureau boxes to home workers Collect and deliver community boxes Ad-hoc collection and deliveries to meet the trust needs Maintaining the trust vehicles including: Ensure electric cars are fully charged Tyre pressure is maintained Van petrol level is sufficient Clean all vehicles inside and out when in your use Be prepared to work after shift hours as driving runs may over-run Liaise with all parties involved in transport of items Health Record Duties Print lists for specific forthcoming clinics and admissions Pull Patient Healthcare Records (PHCR) for specific clinics, referrals and TCIs from file to send to Scanning Bureau (SB) Deliver by hand PHCR to SB for priority scanning Ensure active/temporary records are issued for selected clinics, planned admissions and emergency admissions following process in line with SBs SOP Inform SB of any requests where PHCR are already with them waiting to be scanned Make extensive efforts to locate the original PHCR in the records library This will include checking the batch lists, searching last known location When PHCR are located off site, telephone the relevant hospital/ organisation and request their return Process deceased PHCR to include calculating their destruction date, following national guidelines Track deceased records on Lorenzo and ensure reference box number is entered in the comments Add deceased box reference number to spreadsheet Merge complex duplicate registrations, contact GPs if required Process sensitive adoption information including: Remove old details and NHS number Endeavour to find new details for patient Merge when confirmed same patient Input and extract data from Lorenzo and NHS Strategic Tracing Service Locate and physically amalgamate the PHCR where appropriate or forward any documentation to the SB if one record has already been scanned Pre-register and deliver new folders for unknown babies born at Warwick Hospital prior to birth ensuring Delivery Suite have sufficient stock each week Run Pregnancy Estimated Delivery Date (EDD) report 2-3 times prior to month of delivery with the first run at least 3 months ahead. Any notes in file for upcoming deliveries are sent to SB Create active folder for all EDD pregnancies Register new patients to the Trust ensuring beyond reasonable doubt they do not already have a UR number allocated by checking previous surnames, DOB and different spellings etc. Amend demographic details on Lorenzo (including deaths) as notified by patient letter, telephone call, GP, etc. Pre-register and deliver new folders for A&E Unknown patients Any A&E Unknown patients registered using the pre-registered PIDs, locate folder issued and try to find details of the patient, update Lorenzo, merge with current PID if already registered Monitor A&E Unknown patient folders and issue new ones keeping limit at 50 available Pre-register Major Incidents patients using the phonetic alphabet spreadsheet so as not to duplicate names Prepare new folders for Major Incidents patients inserting all relevant and up to date paperwork Track and file Future Appointment Shelf active records into library Participate in all audit requests Order from off-site storage company the return of the original PHCR Any loose paperwork post 2014 sent to SB Pre 2014 historical paperwork check notes location. If paper records still in library, then file. If record is already scanned send to SB Check Health Records email daily and process requests Answer telephone queries Open and distribute incoming post Redirect patients private mail as necessary to wards, other hospitals or to patients home address making sure to avoid distress to relatives if patient is deceased Log and return other hospitals PHCR Frequent lifting of heavy boxes and movement of cages obtaining PHCR is required Remove confidential waste ensuring in appropriate bags and dispose of accordingly Ensure work area cleaned daily All Other Duties Maintain patient confidentiality at all times Track PHCR using the computerised system to the correct location Liaise with security when visiting remote areas. Use and return keys to office Ensure storage library alarm is set and building is secure before you leave To perform general administrative duties in order to maintain the effective working of the Health Records Department Exposure to sensitive/distressing case note contents Exposure to dust from storage of historic records Perform basic maintenance of printer and bar code machine Reporting of IT, maintenance and supply problems Report all incidents Photocopying Frequently use a VDU (50% of daily hours worked) Job description Job responsibilities Principle duties will be in one of the following areas within Storage, transport driving and library office: Storage Collect all items for storage from trust departments on request this involves lifting and handling File into storage facility Record location of storage items on spreadsheet Check contents of all boxes are relevant for storage Contact department if inappropriate items stored i.e. passed destruction dates Retrieve paperwork or items from storage boxes on request Investigate and find paperwork for areas that have not made a list of contents for the box they have sent to storage; use the information you have for all other boxes belonging to that area to check inside each one Monitor destruction dates When destruction date identified for disposal contact department storing items to confirm the date is correct and item can be disposed of Dispose of any items that pass the destruction date securely in confidential waste Ensure the storage facility is clean and tidy and there are no obstructions Ensure storage facility alarm is set and doors are secure before you move away from the building Transport Driving and taking responsibility of the trust vehicles including: Hold a clean driving licence Inform manager immediately should you be given any points on your licence Read and adhere to Workplace Transport Policy Read and adhere to Drivers handbook Receive full training on lifting and handling protocol Adhere to all Trust protocol regarding usage of all vehicles, taking responsibility during usage Have full training in use of electric cars Deliver and collect daily from Stratford-Upon-Avon, Ellen Badger and Rehab Hospital Collect and deliver Pharmacy drugs to other hospitals and patients prescriptions to their homes Have full spillage training for transporting Pharmacy items Collect and deliver Orthotics boxes to other hospitals and patients items to their homes Collect and deliver Scanning Bureau boxes to home workers Collect and deliver community boxes Ad-hoc collection and deliveries to meet the trust needs Maintaining the trust vehicles including: Ensure electric cars are fully charged Tyre pressure is maintained Van petrol level is sufficient Clean all vehicles inside and out when in your use Be prepared to work after shift hours as driving runs may over-run Liaise with all parties involved in transport of items Health Record Duties Print lists for specific forthcoming clinics and admissions Pull Patient Healthcare Records (PHCR) for specific clinics, referrals and TCIs from file to send to Scanning Bureau (SB) Deliver by hand PHCR to SB for priority scanning Ensure active/temporary records are issued for selected clinics, planned admissions and emergency admissions following process in line with SBs SOP Inform SB of any requests where PHCR are already with them waiting to be scanned Make extensive efforts to locate the original PHCR in the records library This will include checking the batch lists, searching last known location When PHCR are located off site, telephone the relevant hospital/ organisation and request their return Process deceased PHCR to include calculating their destruction date, following national guidelines Track deceased records on Lorenzo and ensure reference box number is entered in the comments Add deceased box reference number to spreadsheet Merge complex duplicate registrations, contact GPs if required Process sensitive adoption information including: Remove old details and NHS number Endeavour to find new details for patient Merge when confirmed same patient Input and extract data from Lorenzo and NHS Strategic Tracing Service Locate and physically amalgamate the PHCR where appropriate or forward any documentation to the SB if one record has already been scanned Pre-register and deliver new folders for unknown babies born at Warwick Hospital prior to birth ensuring Delivery Suite have sufficient stock each week Run Pregnancy Estimated Delivery Date (EDD) report 2-3 times prior to month of delivery with the first run at least 3 months ahead. Any notes in file for upcoming deliveries are sent to SB Create active folder for all EDD pregnancies Register new patients to the Trust ensuring beyond reasonable doubt they do not already have a UR number allocated by checking previous surnames, DOB and different spellings etc. Amend demographic details on Lorenzo (including deaths) as notified by patient letter, telephone call, GP, etc. Pre-register and deliver new folders for A&E Unknown patients Any A&E Unknown patients registered using the pre-registered PIDs, locate folder issued and try to find details of the patient, update Lorenzo, merge with current PID if already registered Monitor A&E Unknown patient folders and issue new ones keeping limit at 50 available Pre-register Major Incidents patients using the phonetic alphabet spreadsheet so as not to duplicate names Prepare new folders for Major Incidents patients inserting all relevant and up to date paperwork Track and file Future Appointment Shelf active records into library Participate in all audit requests Order from off-site storage company the return of the original PHCR Any loose paperwork post 2014 sent to SB Pre 2014 historical paperwork check notes location. If paper records still in library, then file. If record is already scanned send to SB Check Health Records email daily and process requests Answer telephone queries Open and distribute incoming post Redirect patients private mail as necessary to wards, other hospitals or to patients home address making sure to avoid distress to relatives if patient is deceased Log and return other hospitals PHCR Frequent lifting of heavy boxes and movement of cages obtaining PHCR is required Remove confidential waste ensuring in appropriate bags and dispose of accordingly Ensure work area cleaned daily All Other Duties Maintain patient confidentiality at all times Track PHCR using the computerised system to the correct location Liaise with security when visiting remote areas. Use and return keys to office Ensure storage library alarm is set and building is secure before you leave To perform general administrative duties in order to maintain the effective working of the Health Records Department Exposure to sensitive/distressing case note contents Exposure to dust from storage of historic records Perform basic maintenance of printer and bar code machine Reporting of IT, maintenance and supply problems Report all incidents Photocopying Frequently use a VDU (50% of daily hours worked) Person Specification Qualifications Essential Good general education Must have literacy and numeric skills Provide evidence of computer skills NVQ II or equivalent level knowledge Desirable Previous knowledge of Lorenzo an advantage Experience Essential Articulate and able to communicate clearly: verbally and written Good interpersonal skills Able to work effectively as a team member An understanding of confidentiality Desirable Competent to communicate with all grades of staff and public Skills Essential Articulate and able to communicate clearly: verbally and written Good interpersonal skills Able to work effectively as a team member An understanding of confidentiality Desirable Competent to communicate with all grades of staff and public Personal Qualities Essential Recognises own limitations Receptive to change Flexible Demonstrate and use own initiative Other Essential Clean Driving Licence Keen to develop personal skills Person Specification Qualifications Essential Good general education Must have literacy and numeric skills Provide evidence of computer skills NVQ II or equivalent level knowledge Desirable Previous knowledge of Lorenzo an advantage Experience Essential Articulate and able to communicate clearly: verbally and written Good interpersonal skills Able to work effectively as a team member An understanding of confidentiality Desirable Competent to communicate with all grades of staff and public Skills Essential Articulate and able to communicate clearly: verbally and written Good interpersonal skills Able to work effectively as a team member An understanding of confidentiality Desirable Competent to communicate with all grades of staff and public Personal Qualities Essential Recognises own limitations Receptive to change Flexible Demonstrate and use own initiative Other Essential Clean Driving Licence Keen to develop personal skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name SWFT Clinical Services Ltd Address Warwick Hospital Warwick CV34 5BW Employer's website https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)