Job summary Worcestershire Acute Hospitals NHS Trust Riverbank Ward Paediatrics - CQC rated as GOOD in May 2019. FULL TIME PERMANENT We are looking for a Band 2 Child Healthcare Assistant to join our team on the Childrens Ward at Worcester Royal Hospital. You will have hospital experience due to the fast pace and high turnover of patients, working on either an in-patient ward or outpatients department. You will work alongside the wards multi-disciplinary teams of Doctors, Nurses, Child Health Care Assistants and other members of the health care team. In addition, you will also be a team player who is organised, reliable, and maintains professionalism and patient confidentiality at all times. As a Child Healthcare Assistant you will undertake a range of clinical and non-clinical tasks and responsibilities in order to support the professionally qualified staff to provide a high quality service and care. The ability to work in a patient facing environment is essential. For informal enquires or to arrange an informal visit please contact Becky Magan Ward Manager Riverbank 01905 760588 Main duties of the job The post holder will support professionally qualified staff in providing quality care for children and young people and their carers, they will also assist the multi professional team to prepare and support children and young peopleundergoing treatment and/or investigations maintaining privacy and dignity at all times. You will undertake routine assessment tasks related to children and young peoples'health and wellbeing. In addition, you will competently and regularly undertake Clerical and administrative duties as part of daily workload in line with service needs. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 10 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9365-25-0324 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Job description Job responsibilities Assist the multi professional team to prepare and support patients undergoing treatment and/or investigations maintaining privacy and dignity at all times. To comply with all Trust Policies and Procedures to maintain a safe working environment for patients and staff. To undertake clinical procedures as defined by Trust protocol and procedures. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment. To attend to the activities of daily living needs of patients, under the supervision and direction of a qualified nurse, to ensure that patients receive care appropriate to their needs. All care given must be documented in the patient record and countersigned by a trained nurse. To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient about nursing or medical treatment to maintain patient safety and improve communication. Ensure own actions help to maintain quality. To undertake observations this includes temperature, pulse, respirations, blood pressure, oxygen saturation levels and conscious level using the AVPU score. Any variations must be reported immediately to trained staff to maintain patient safety. Undertake routine assessment tasks related to the individuals health and wellbeing. To obtain non-invasive clinical samples, as directed by a trained nurse, to ensure that the patient receives treatment appropriate to their needs. To obtain blood samples as directed by trained nurse and with set criteria within own sphere of competence following recognised and assessed program of training. Assist in delivering programme of care to meet individuals health and wellbeing needs. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. To chaperone patients to other clinical departments, following assessment by a trained nurse, to maintain patient safety. To answer telephone calls, bleeps etc. and to take messages informing appropriate persons of the call or bleep received. To respond to patient requests for non- clinical information to improve communication. Establish and maintain communication with people on routine and operational matters. To receive ward/department visitors in a hospitable manner to encourage good working relationships. To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust. To carry out reception and clerical duties competently when required to cover ward clerk when off. Competent computer skills. Competent use of trust clinical systems within clinical governance framework. To assist in the maintenance of a safe and clean clinical environment to reduce the risk of infection. Cleaning and tidying examination rooms/ clinic areas. Be responsible for stock check and rotation. To alert those responsible for ordering equipment when stock are required Special Requirements. It is a requirement of the Trust that all healthcare assistants will undertake the core skills programme within 3-6 months of appointment. The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust but would normally be attached to one area. To communicate effectively with children and young people and their families. To be willing to develop new skills in area such as play, communication with children and families. To be able to competently use all trust IT and clinical systems i.e. OASIS, bluespier, intranet within clearly defined information governance framework. To comply with trust child protection safeguarding procedures and attend mandatory training and updates. This job description forms the basis of healthcare duties. You should be aware that there might be other specific assigned tasks relevant to a particular area of work. Job description Job responsibilities Assist the multi professional team to prepare and support patients undergoing treatment and/or investigations maintaining privacy and dignity at all times. To comply with all Trust Policies and Procedures to maintain a safe working environment for patients and staff. To undertake clinical procedures as defined by Trust protocol and procedures. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment. To attend to the activities of daily living needs of patients, under the supervision and direction of a qualified nurse, to ensure that patients receive care appropriate to their needs. All care given must be documented in the patient record and countersigned by a trained nurse. To report immediately to the Nurse in Charge any observed change in a patients condition or any concern expressed by a patient about nursing or medical treatment to maintain patient safety and improve communication. Ensure own actions help to maintain quality. To undertake observations this includes temperature, pulse, respirations, blood pressure, oxygen saturation levels and conscious level using the AVPU score. Any variations must be reported immediately to trained staff to maintain patient safety. Undertake routine assessment tasks related to the individuals health and wellbeing. To obtain non-invasive clinical samples, as directed by a trained nurse, to ensure that the patient receives treatment appropriate to their needs. To obtain blood samples as directed by trained nurse and with set criteria within own sphere of competence following recognised and assessed program of training. Assist in delivering programme of care to meet individuals health and wellbeing needs. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. To chaperone patients to other clinical departments, following assessment by a trained nurse, to maintain patient safety. To answer telephone calls, bleeps etc. and to take messages informing appropriate persons of the call or bleep received. To respond to patient requests for non- clinical information to improve communication. Establish and maintain communication with people on routine and operational matters. To receive ward/department visitors in a hospitable manner to encourage good working relationships. To act always in a manner which promotes positive working relationships and maintains the professional image of the Trust. To carry out reception and clerical duties competently when required to cover ward clerk when off. Competent computer skills. Competent use of trust clinical systems within clinical governance framework. To assist in the maintenance of a safe and clean clinical environment to reduce the risk of infection. Cleaning and tidying examination rooms/ clinic areas. Be responsible for stock check and rotation. To alert those responsible for ordering equipment when stock are required Special Requirements. It is a requirement of the Trust that all healthcare assistants will undertake the core skills programme within 3-6 months of appointment. The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust but would normally be attached to one area. To communicate effectively with children and young people and their families. To be willing to develop new skills in area such as play, communication with children and families. To be able to competently use all trust IT and clinical systems i.e. OASIS, bluespier, intranet within clearly defined information governance framework. To comply with trust child protection safeguarding procedures and attend mandatory training and updates. This job description forms the basis of healthcare duties. You should be aware that there might be other specific assigned tasks relevant to a particular area of work. Person Specification Experience Essential Previous experience of working as a Health Care Assistant in an acute hospital environment, outpatient or day case setting. Desirable Working with children and young people within a health care setting. Knowledge and Skills Essential Basic numeracy, good verbal and written communication skills. Legible handwriting. Ability to maintain high standards of patient care and work with a confidential manner. Basic IT Skills. Desirable Extended IT skills. Knowledge of PAS, Bluespier, ICE, Sunrise reporting systems. Willingness to undertake venepuncture and cannulation or Venepuncture and cannulation competencies. Qualifications Essential Basic Education Desirable NVQ 2 in related field Recognised qualification in English Care Certificate Personal Qualities Essential Requirement to travel and work across sites at KTC and WRH. Conscious of appropriate image and self presentation to suit the department. Person Specification Experience Essential Previous experience of working as a Health Care Assistant in an acute hospital environment, outpatient or day case setting. Desirable Working with children and young people within a health care setting. Knowledge and Skills Essential Basic numeracy, good verbal and written communication skills. Legible handwriting. Ability to maintain high standards of patient care and work with a confidential manner. Basic IT Skills. Desirable Extended IT skills. Knowledge of PAS, Bluespier, ICE, Sunrise reporting systems. Willingness to undertake venepuncture and cannulation or Venepuncture and cannulation competencies. Qualifications Essential Basic Education Desirable NVQ 2 in related field Recognised qualification in English Care Certificate Personal Qualities Essential Requirement to travel and work across sites at KTC and WRH. Conscious of appropriate image and self presentation to suit the department. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)