Join Our Family-Run IT Company as a Customer Service Champion Are you passionate about technology who takes pride in helping people and providing the highest level of service? Do you thrive in a close-knit, supportive and friendly environment? If so, due to our continued growth and market share, we have the perfect opportunity for you Our Company: We are a family-run IT company, dedicated to providing outstanding technical solutions with a personal touch. We manage solutions across several industries giving a good variation of day to day interaction. Our staff are our greatest assets, and we believe in fostering a warm, collaborative atmosphere where everyone can grow and succeed to maximise their potential. The Role: As a Customer Service Representative, you will be a friendly face and voice of our company. Your main responsibilities will include: Assisting customers with their enquiries and technical issues via phone, email, Teams and chat. Providing exceptional service and ensuring customer satisfaction. Collaborating with our technical team to resolve more complex issues. Writing and updating user help manuals. Online training delivery. Pre-release System testing. Maintaining accurate records of customer interactions. What We Offer: Competitive salary and benefits package. Flexible working hours to support work-life balance. Hybrid working will be considered. Opportunities for professional growth and development. A welcoming, family-oriented work environment. Attributes We Are Looking For: In addition to being polite, reliable, honest, courteous and punctual, we are also searching for these attributes: Excellent communication and interpersonal skills. This should be evident in person and over email communications. A genuine passion for helping others. Basic knowledge of IT and technical support (training will be provided). Familiarity with Microsoft Excel and experience writing simple SQL queries, whilst not necessary would be an advantage. Ability to work confidently both independently and as part of a team. How to Apply: If you're ready to join a company that values your contributions, we'd love to hear from you Please send us your CV and a brief covering letter telling us why you are the right fit for our Team.