Job title: Customer Service and Sales Administrator
Location: Witherley Services, Witherley House, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX
Job type: 3 months initially
Pay rate: £ 12
Working mode: Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30
Responsibilities:
* Offering customer support to stakeholders
* Receiving inbound calls from new and existing customers
* Managing the input of orders and ensuring availability of product
* Communicating with internal and external contacts in a clear and efficient manner
* Providing resolutions to all queries raised
* Signposting stakeholders in the right direction for queries you are unable to resolve
* Handling any complaints in a quick and effective manner
* Collaborating data into IT systems
Experience needed:
* Prior experience in a customer facing administrative role
* Capacity to operate with minimal supervision
* Strong IT literacy skills with MS Office
* Experience with in house IT systems
* Confident telephone manner
* Strong verbal and written communication skills
* Excellent interpersonal skills