Description At Cornwall Housing, we’re passionate about delivering homes and services to the communities of Cornwall. We’re looking for people with excellent organisational, customer service, admin and IT skills/experience to join the team. But your approach is just as important – we need talented people who can work with others and who want to make a difference About the Role: We have two vacancies available. 1 position on offer is for 22.2 hours / 3 days and the other is 32 hours / 4.3 days. Please state on your application which role you are applying for. To provide a first-class, accurate and friendly first response to a range of daily enquiries and issues, ensuring a high standard of customer care is maintained at all times. You will be: • Providing housing and contract administrative support • Assisting the neighbourhood and housing management teams • Maintaining and managing accurate records • Raising and processing orders, and monitoring and recording information to assist with effective management of business finances • Where required, communicating with customers to triage and resolve incoming service requests • Working internally across Cornwall Housing to monitor key activities, collate information and provide assurance around estate and neighbourhood functions To be successful, you’ll have: • Experience in an administrative and/or customer service role speaking to customers face to face or by phone and inputting and extracting financial data. • Great organisational and IT skills • Good attention to detail and analytical skills, with the ability to interpret information, solve basic problems logically and make appropriate and timely decisions relating to housing enquiries and the need for escalation. • An understanding of Housing and Landlord Services in a local authority is desirable To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £26,282 per year (£13.62 per hour) Pro Rata Working Hours : 22.2 or 32 (Please state on your application which role you are applying for) Contract Type: 12-Month Fixed-Term Contract due to funding Base: Hybrid working - working from home, office and/or site as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. What you’ll get from us in return is: A challenge like no other – Cornwall is unique and so are we A highly competitive total package that includes a decent salary, Local Government Pension Scheme, 28 days annual leave plus bank hols pro rata (rising to 31 days after 5 years' continuous service), and family friendly policies. A management team who will listen and support you and encourage your ideas and creative thinking. We’re going places and we’d like you to be part of it. Training and skills-development so, regardless of your experience, we can help you with the more technical parts of the role. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal. And a chance to really make your mark Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role. To apply It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The closing date for applications is Monday 21 April 2025 (midnight). We reserve the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. Interviews will be held Wednesday 30 April or Thursday 1 May 2025. Contact us If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandScornwallhousing.org.uk or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing. Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/