Job Description
Ready to revolutionise the LEGO Group's membership program and experience? Join our values-driven company in an exciting global role!
Embark on an exciting career as Manager, Membership Program Reporting & Optimisation within the newly established Membership & Personalisation team in Market & Channels Global Marketing.
Please note: No relocation assistance is offered for this position.
Core Responsibilities
1. Implement systems to track key performance metrics and oversee rewards liability reporting using your strong analytical skills.
2. Monitor program performance, identify underperformance areas, and suggest improvement opportunities.
3. Lead forecasting and inventory reporting to support the Mechanics Team in planning and delivering benefits and rewards.
4. Drive program optimisation in collaboration with teams like Benefits and Rewards mechanics and Member Activation for continuous improvement.
5. Identify and implement process improvements and automation to streamline reporting and optimisation efforts.
Play your part in our team succeeding
M&C Marketing aims to build and deploy capabilities essential for us to win in corporate plan 2026 and ensure alignment and execution of marketing excellence globally.
This position will be responsible for the reporting and optimisation of the LEGO Group Membership program, including Forecasting, KPI performance reporting, Membership Satisfaction reporting and overall ROI.
Partnering with the Program Operations and Development Team and other skilled teams, to increase member satisfaction with the program, drive commercial results, and contribute towards improving their Client Life Value.
You will report directly to the Director, Membership Program Operations & Development.
Do you have what it takes?
1. Experienced in leading reporting and optimization for loyalty benefit & reward programs, delivering commercial results and member satisfaction.
2. Proven ability to manage and drive cross-functional loyalty programs, building support among diverse global teams.
3. Skilled in communicating clear, actionable recommendations, both in writing and verbally.
4. Extensive experience in a global, multi-cultural manufacturing company with complex channels (D2C and B2B).
5. Positive, solution-oriented team player with strong independent work ethic, clear direction setting, and exceptional skills in managing and influencing others.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Thank you for sharing our global commitment to Children’s Rights.
Join the LEGO team today.
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