Join to apply for the Technical Supervisor role at Eco-watch Limited
Job Details
Job Title: Technical Supervisor
Contract Type: Permanent, Full-time
Salary: Up to £40,000.00 per annum
Contracted Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 8 Hour Shifts, 08:30 - 17:00
Location: Cheltenham
Benefits: View our Employee Benefits leaflet.
About Eco-watch Limited
Eco-watch Limited is a family business, established in 1972, which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. We are proud of our role in supporting our local community and are dedicated to creating a great place to work. In 2020, we were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two-star status with best companies.
Role Details
The role of the Technical Supervisor is to support the Technical Manager and the Technical Team and contribute to developing a customer-oriented, solutions-focused team culture. You will contribute to ensuring the integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers, and suppliers.
Some Responsibilities Of The Role Include:
* Manage the Technical Team in a positive, customer-focused and professional manner.
* Assist the Senior Technical Manager to recruit, train and develop the team for both new positions and succession planning.
* Contribute to a diverse, inclusive, solutions-oriented, and customer service-focused culture through coaching and mentoring the team and encouraging two-way communication.
* Listen to employee, customer, and stakeholder feedback and share ideas to improve employee engagement with the Senior Technical Manager.
* Ensure that the department demonstrates professionalism and delivers an awesome customer experience to both internal and external customers.
* Provide support, guidance, and expertise to internal stakeholders in the context of supplier selection, product quality attributes, and control parameters.
* Maintain the Saffron nutritional & allergen reporting software while providing internal & external training.
* Deliver Saffron software sales demonstrations and training to both new and existing customers.
* Manage food quality and safety complaints in-line with the company complaint process.
* Resolve customer product complaints, tracking trends and escalating appropriately in line with company procedure.
* Accountability for reporting on the accuracy of specifications for all products across multiple platforms.
* Maintain awareness of packaging regulations (EPR), compliance, and submit in accordance with regulatory requirements.
* Keep up to date with upcoming legislative and industry changes and suggest solutions to the Technical Manager.
* Promote a food safety culture through sharing knowledge and expertise.
* Report all accidents and promote best practices in Health and Safety.
The Ideal Candidate
Essential:
* Customer Service Focus, Excellent communication, interpersonal, relationship building, and stakeholder management skills.
* An action-oriented individual, who is solutions-focused, can manage multiple priorities, and deliver results on time.
* Experience in a Senior or Supervisory role in the food industry.
* Experience managing people in all aspects of the employee lifecycle.
* Passionate about food safety and interested in nutrition and allergen information.
* Excellent numeracy and IT skills including intermediate MS Excel.
* Excellent administration skills, attention to detail, and a methodical approach to work.
Desirable:
* Experience in a Senior or Supervisor capacity gained within an office environment.
* Experience and knowledge of quality management, project management, Food Safety and HACCP systems.
* HACCP level 3 and TACCP and VACCP Level 2 Qualifications.
* Degree level qualification in food science or similar.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Strategic Management Services
#J-18808-Ljbffr