We're currently recruiting a dedicated Co-Ordinator to help ensure the smooth running of the operations in Defence on a part-time basis, contracted to 20 hours per week.
As a Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift patterns will be: 4 out of 7 days.
Please note: This role is contracted to 50 weeks per year.
Your key responsibilities will include:
* First point of contact for incoming telephone calls and service requests received by telephone and e-mail.
* Escalate any complaints as required and support continuous improvement.
* Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request in line with Service Level Agreement.
* Sort and dispatch calls to relevant departments.
* Monitor phone lines, handling incoming calls with varying queries.
* Resolve any issues accurately the first time.
* Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Our ideal Co-Ordinator will:
* Previous experience in this role/similar position is essential.
* Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality.
* Committed to following procedures and ensuring tasks are fully completed.
* Exceptional organisation skills with the ability to prioritise to meet deadlines.
* Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook, and the Internet.
* Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
* Confident working in a hospital environment and aware that at times you will meet patients who are particularly unwell or showing signs of distress.
* This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Job Reference: com/1211/96010001/52694671/WJ
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