We have several vacancies for Patient Catering Hosts to join our patient catering team. There are various shifts available across Monday to Sunday.
Dependent on applicants' preferences we can cater for a variety of combinations of the shifts above.
To provide high standards of both food and customer services to patients in accordance with best care practices.
Main duties of the job
As a patient catering host you will help to enhance our patient well-being and their experience in the hospital.
Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors, and staff.
Ensuring a high-quality food and beverage service is provided (Provision of meals and hot or cold beverages).
To communicate with patients and visitors over their food choices and issues with the service that is being delivered in a tactful and courteous manner.
To maintain a pleasant customer-focused manner at all times.
Carry out cleaning duties and maintain hygiene levels to ensure Food Hygiene Legislation, Environmental Health Officer requirements, and Hazard Analysis Critical Control Point Procedures are conformed to and maintained.
To ensure all Codes of Practice for Food Safety, Health & Safety, Infection prevention, COSHH, and HACCP are adhered to.
To monitor levels of food waste and report back to the Patient Catering Supervisors/Co-ordinators.
To report maintenance defects and problems immediately to the Patient Catering Supervisors/Team Co-ordinators.
Security of all Trust property when on duty, in accordance with Departmental Policy.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernize, and advance.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
Job responsibilities
You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meet patients' medical, dietary, and cultural needs.
You will help to prepare the service areas with the necessary equipment, such as crockery, and condiments. In addition, you will be responsible for maintaining a high standard of hygiene and food handling, whilst ensuring all food served to patients is easily accessible.
Full uniform, on-the-job training, and full Trust induction will be given so experience although desired is not essential.
Applicants must be fully vaccinated against Covid-19 before their start date.
Person Specification
Skills
* Ability to follow instructions
* Ability to develop rapport with staff, patients, and visitors
* Ability to multi-task effectively and move from one task to another rapidly when priorities change.
* Ability to remain calm under pressure or challenging situations.
* Ability to prioritize & use initiative
* Basic Computer Skills
* Self-motivated to work under minimal supervision
* Able to undertake the frequent physical duties of the role such as moving laden meal trolleys, carrying trays of food, operation of dishwashing etc.
* Ability to carry out the full range of duties once trained
Knowledge & Experience
* Previous experience of working in a customer-facing role.
* Knowledge of good health & safety practices.
* Working to deadlines with urgency
* Knowledge & Understanding of different dietary & cultural needs
* Knowledge of food safety protocols
* Proven ability working in a team environment
* Food service training
* Experience of working in a food-based industry
* Knowledge of special dietary requirements
* Knowledge of fresh food production & menu planning
Education and Qualifications
* No formal education is required as on-the-job instruction, training, and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written).
* Be willing to undertake the Basic Food Hygiene Certificate.
* NVQ/Apprenticeship in catering/hospitality/customer service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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