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Customer Representative (Customer Service)
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Representative to join our Customer Service department!
Training: The first four weeks will involve both theoretical and experiential learning in the classroom. Then, in weeks five and six, you will move to Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches.
Hours: 37.5 Hours per week, a Monday to Sunday rotational shift pattern between the hours of 08:00 – 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 - 13:00.
Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
A chance to work in a hybrid way: Once you complete your training and can work independently, you can move to hybrid working. This will allow you more flexibility, as you usually only need to be in our Leicester office once a week and work remotely the other days. You can always opt to work from the office more frequently if that suits you better.
Your Role:
As a member of our Customer Service team, you’ll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you’ll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time.
About You:
* Passion for Customer Service.
* Able to deal with a large number of callers with varying needs; you’ll need to be adaptable, resilient, and motivated.
* Individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills.
* Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening).
* Computer skills: you'll take inbound calls whilst navigating our in-house software systems.
Why become a part of the Hastings Direct family:
* Full training with industry experts and friendly coaches guiding you throughout your career with Hastings.
* Up to 5% annual discretionary Bonus.
* A fantastic open plan modern office.
* We promote a relaxed, friendly & diverse working environment.
* Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications.
* 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee.
* Refer a friend scheme - earn £500 for every friend you refer.
* We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop.
* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
* Tech scheme, cycle to work, health assessments, and skin check - on completion of probation.
* Discounts & cashback with well-known retailers.
Our straightforward process:
* Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
* You will then receive a web link to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD.
* The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate.
If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at recruitmentteam@hastingsdirect.com prior to completing your application.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
About Us
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Learn more about #LifeatHD
If you enjoyed the video and would like to learn more about #LifeatHD, check out our colleague stories.
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